Indopaket — Mobile App

Reducing Ambiguity in the Core Tracking Experience

This case study covers the Indopaket mobile app — the counterpart to the web platform revamp, used by sellers and customers on the go.

📦 Yep, this got revamped too — write-up still in transit.

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UX Analysis

Heuristic Evaluation

Recognition Rather Than Recall (Nielsen’s Heuristic #6) On the home screen, the tracking search bar sits next to two icons whose purpose isn’t immediately distinguishable at a glance, requiring users to guess or recall which one does what.

🚧 More coming soon!